Thank you for shopping with Al Qasr Clothing. We are committed to delivering your order safely and efficiently. Please read the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been been shipped, you will receive a shipping confirmation email containing your tracking information.

During new collection launches, promotional periods, or public holidays, processing times may be slightly longer.

2. Shipping Destinations

At this time, Al Qasr Clothing ships to customers throughout Europe.

We are continuously working to expand our shipping network and may offer delivery to additional countries and regions in the future.

If your country is not available during checkout, we are unfortunately unable to process your order at this time.

3. Shipping Carrier

Orders are shipped using trusted courier services.

Depending on your destination, your shipment may be handled by one or more local delivery partners after leaving the country of dispatch.

4. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

• The Netherlands: 1–3 business days
• Belgium: 2–5 business days
• Germany: 2–5 business days
• Other European countries: 3–10 business days

Please note that delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

5. Customs, Duties & Taxes

Al Qasr Clothing currently ships only to destinations within the European Union. Orders shipped within the EU are generally not subject to customs duties or import taxes upon delivery.

Any taxes applicable to your order are calculated and included in accordance with applicable EU and Dutch tax regulations.

6. Shipping Costs

Shipping costs are calculated during checkout based on your delivery address.

From time to time, Al Qasr Clothing may offer free shipping promotions. Any applicable conditions will be clearly communicated on our website.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking updates to become available.

8. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

If an incorrect address is provided and the order has already been shipped, Al Qasr Clothing cannot guarantee successful delivery or offer a refund for shipping-related issues.

If you notice an error in your shipping details, please contact us immediately at info@alqasrclothing.com before your order has been dispatched.

9. Lost or Delayed Shipments

Although we work with reliable shipping partners, delays may occasionally occur.

Al Qasr Clothing is not responsible for delays caused by:

• Customs inspections or customs clearance procedures;
• Carrier delays;
• Severe weather conditions;
• Public holidays;
• Incorrect shipping information provided by the customer;
• Any other circumstances beyond our reasonable control.

If you believe your shipment has been lost, please contact us at info@alqasrclothing.com, and we will gladly assist you by opening an investigation with the shipping carrier where appropriate.

10. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and its packaging

We will investigate the matter and work towards a fair resolution as quickly as possible.

11. Contact

If you have any questions regarding shipping or delivery, please contact us at:

Email: info@alqasrclothing.com

We aim to respond to all inquiries within 1–2 business days.