Refund policy

At Al Qasr Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return in accordance with the policy below.

Please read this policy carefully before placing your order.

1. Return Eligibility

You may return eligible items within 14 days of receiving your order.

You may carefully unpack and try on the item to determine its fit, appearance, and characteristics, as you would be permitted to do in a physical store.

When returning an item, please ensure that:

The item has not been worn beyond what is reasonably necessary to try it on.
The item has not been washed or otherwise used.
The item is returned with all original tags attached, where applicable.
The original packaging is included where reasonably possible.
The item is free from stains, odors, damage, pet hair, or other signs of use beyond normal fitting.

Please handle the item with reasonable care while deciding whether to keep it.

If an item has been handled or used beyond what is necessary to assess its nature, characteristics, and fit, and this results in a loss of value, Al Qasr Clothing may hold the customer responsible for that diminished value in accordance with applicable consumer law.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Underwear
Socks (if the sealed packaging has been opened)
Gift cards
Final sale or clearance items marked as non-returnable
Personalized or custom-made products

Nothing in this policy limits your statutory consumer rights where applicable by law.

3. How to Request a Return

To initiate a return, please contact us at:

Email: info@alqasrclothing.com

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and its packaging.

Do not return items without first contacting us, as this may delay the processing of your return.

4. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, customers are responsible for the cost of returning their order.

We recommend using a tracked shipping service, as Al Qasr Clothing cannot be held responsible for returns that are lost during transit.

5. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

Please include:

Your order number.
The item(s) you wish to return.
The reason for your return (optional but appreciated).

We will review your request and provide an appropriate solution as quickly as possible.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Shipping costs are non-refundable unless required by applicable law or where the return is due to our error.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or product, please return your eligible item for a refund and place a new order through our website.

8. Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be cancelled and must instead follow our standard return procedure.

9. Refused Returns

We reserve the right to refuse returns that:

Do not meet the conditions outlined in this policy.
Show signs of use, washing, or damage caused after delivery.
Are returned outside the applicable return period.
Are returned without prior contact where this prevents us from processing the return.

If a return is refused, the item may be shipped back to the customer.

10. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights you may have under applicable consumer protection laws.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us: