Welcome to Al Qasr Clothing. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

Throughout these Terms, "Al Qasr Clothing", "we", "our", and "us" refer to the owner and operator of this online store.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have obtained permission from a parent or legal guardian.

You agree to provide accurate, complete, and up-to-date information when placing an order or creating an account.

2. Products

We strive to ensure all product descriptions, specifications, and images are as accurate as possible.

However:

• Colours may appear differently depending on your screen or device.
• Measurements may vary slightly due to manufacturing tolerances.
• Product availability is not guaranteed until your order has been confirmed.

We reserve the right to discontinue or modify products at any time without prior notice.

3. Pricing

All prices displayed on our website are subject to change without notice.

Although we take great care to ensure pricing accuracy, we reserve the right to cancel orders containing obvious pricing or technical errors.

Applicable taxes will be calculated during checkout where required.

4. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order, including but not limited to situations involving:

• suspected fraud;
• payment issues;
• incorrect pricing;
• stock shortages;
• misuse of promotional offers or discount codes;
• violations of these Terms.

If payment has already been processed, any cancelled order will be refunded using the original payment method.

5. Payment

Payments are securely processed through trusted third-party payment providers.

Al Qasr Clothing does not store your full payment card details.

By completing a purchase, you represent that you are authorised to use the selected payment method.

6. Shipping

We currently offer shipping to destinations within the European Union.

Estimated delivery times are provided as a guideline only and are not guaranteed. Delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information when placing an order. If incorrect or incomplete information is provided, this may result in delays, additional shipping costs, or the return of the package to us.

For more information about delivery times, shipping costs, customs, and other shipping-related matters, please refer to our Shipping Policy.

7. Returns & Refunds

Our Returns Policy forms part of these Terms.

Please review our separate Return & Refund Policy before placing an order.

8. Intellectual Property

Unless otherwise stated, all content available through this website, including but not limited to:

• logos;
• trademarks;
• product designs;
• graphics;
• images;
• videos;
• website design;
• written content;
• branding;

is the exclusive property of Al Qasr Clothing and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

9. Acceptable Use

You agree not to:

• violate any applicable laws;
• interfere with website security;
• introduce malicious software;
• scrape or copy website content without permission;
• attempt unauthorized access to our systems;
• misuse promotions or discount codes;
• engage in fraudulent purchases.

Violation of these Terms may result in immediate termination of access to our Services.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Al Qasr Clothing shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website, products, or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

11. Warranty

Consumers residing within the European Union retain all mandatory statutory rights relating to product conformity and legal guarantees.

Nothing in these Terms limits those rights.

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

13. Third-Party Services

Our website may include links or integrations with third-party services, including payment providers, social media platforms, and shipping partners.

We are not responsible for the content, security, or privacy practices of third-party websites.

14. Force Majeure

Al Qasr Clothing shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

• natural disasters;
• pandemics;
• strikes;
• governmental actions;
• transportation disruptions;
• cyberattacks;
• internet outages.

15. Changes to these Terms

We reserve the right to update these Terms at any time.

The latest version will always be published on this website.

Continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

17. Business Information

Business Name
Al Qasr Clothing

Chamber of Commerce (KvK)
90116542

VAT Number
NL004788887B03

Contact Email
info@alqasrclothing.com

18. Contact

If you have any questions regarding these Terms of Service, your order, or any of our policies, please contact us at:

Email: info@alqasrclothing.com

We aim to respond to all inquiries within 1–2 business days.